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Frequently asked questions
Where are Roy Diamond products manufactured?
All our jewellery is expertly crafted in Surat, India, the global diamond hub, by skilled artisans using ethically sourced diamonds and premium gold.
Do you offer customization?
Absolutely! We provide:
- Custom ring sizes
- Metal color options (Yellow, White, Rose Gold)
- Diamond upgrades
- Personalized designs
Contact our team to create your dream piece.
How do I care for my diamond jewellery?
- Store separately in a soft pouch
- Avoid chemicals & perfumes
- Clean with mild soap and soft brush
- Get professional cleaning once a year
How can I contact Roy Diamond support?
Our customer care team is always happy to assist you with orders, customization, sizing help, or any jewellery queries.
📧 Email:
connect.roydiamond@gmail.com
📞 Phone / WhatsApp:
+91 6352455932
⏰ Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (IST)
When will I receive my order?
At Roy Diamond, every jewellery piece is crafted specially for you through our made-to-order process to ensure the highest quality, precision, and finish.
Delivery timelines:
- Made-to-order jewellery: 7–10 business days
- Custom or personalized designs: 10–12 business days
Once your order is ready and shipped, you will receive tracking details via Email/WhatsApp to monitor your delivery in real time.
How can I place a custom order or get assistance?
Placing a custom order with Roy Diamond is simple and personalized. Whether you want a unique design, diamond upgrade, size adjustment, or special request, our team will guide you through design options, pricing, and delivery timelines step-by-step.
📞 WhatsApp / Phone: +91 6352455932
📧 Email: connect.roydiamond@gmail.com
Share your idea, reference image, or requirements, and our experts will help you create the perfect jewellery piece crafted just for you.
Do you offer Cash on Delivery (COD)?
No, we currently do not offer Cash on Delivery (COD).
All orders are prepaid only to ensure secure transactions, smooth processing, and faster production of your made-to-order jewellery. Prepaid orders also help us maintain strict quality control and avoid delays.
We accept multiple secure payment methods including Credit/Debit Cards, UPI, Net Banking, and other trusted online payment options for your convenience.